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APAC Customer Success Manager – Air Partner (Mat cover)

  • Profesionales y Técnicos
  • Full time
  • 2 semanas -
  • Bea

Información del trabajo

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    Remuneración EUR 0-5000 / Mes

Descripción del trabajo

MAIN RESPONSIBILITIES:

Responsibility for the management, revenue and yield performance of a defined portfolio of Airline Partners.Creates, implements, measures and reviews a strategic and operational plan that drives the achievement of business goals within their portfolio.Maintains excellent relationships with key, high ranking individuals within their customers.Provide effective operational support to a dedicated portfolio of Airline Partners, ensuring issues and requirements of airlines are addressed and escalated in a timely manner.Responsible for the onboarding and support of Rich Content and Branding for a defined portfolio of Airline Partners.Work closely with the Air Travel Partners Commercial team to secure continued growth through a combination of building, understanding and managing airline relationships and obtaining additional content from them, as well as new participations.Understand and communicate the value and implications of Travelport’s existing and new functionality; product to meet airlines’ requirements and to maximize Travelport’s revenue.Understand pricing initiatives/methodology and contracts to reply to Airline’s billing queries as well as questions received from SMO/Operator’s.Work with Travelport local marketing offices (SMO/Operator) to appreciate and understand market requirements and the challenges faced by them and take these into consideration when resolving airline related issuesTake ownership of airlines operational issues and requirements (Cases) to understand and communicate to the necessary parties within the organization for update and resolution.Keep SMO/Operator’s informed of airlines’ operational issues which have impact to the markets. Take into consideration their concerns when resolving issues for airlines. Escalate market concerns to Airlines Headquarters & local offices where necessary.
Assist in coordinating administrative functions for Air Travel Partners team, Asia Pacific:Work closely with other Regional Operational Account ManagersProcess functionality orders/terminationsHandle mailings to airlinesEnsure CRM is updated with relevant forms/documentations.
3. KNOWLEDGE, SKILLS & EXPERIENCE:

At least 5 years commercial experience in airline sales and marketing, GDS and Internet distribution sectors. Airline sales an added advantageProven track record of successful sales and client relationship managementExperience in direct responsibility for operational supportNumerate and commercially aware with a sound understanding of business drivers including EBIT and contributionBelief in providing excellent customer service to customersFluent written and spoken English, other language (such as Mandarin) an added advantageDegree holder
4. KEY MEASURES:

Grow and protect Travelport’s revenue from airlinesDevelop and maintain good relationship with airlines to identify opportunities to grow business with them and identify threats to recommend course of actionAbility to understand, analyse and interpret commercial impacts of situationsAbility to work well with departments within Travelport organization
5. WORKING RELATIONSHIP & TEAM WORKING:

Effective development and management of relationship with the following parties:Senior Management and Distribution Management of airlinesCountry Manager/ Sales Manager of local airline officesSMO/Operator’s including management, account servicing and helpdeskAir Travel Partners, Asia PacificDepartments within Travelport organization such as Product, Customer Delivery, Commercial Operations

Alerta JOB

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