Assistant Facilities Manager

  • Profesionales y Técnicos
  • Full time
  • 2 meses -
  • Madrid

Información del trabajo

Descripción del trabajo

We are looking for an Assistant Facilities Manager for our Integrated Facility Management business line.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role summary:

Assistant Facilities Manager (AFM) is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to the Account Director. In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual Key Performance Indicators and Service Level Agreements.

What this job involves:

Develop, gain consensus for, and implement the Best Practice/ Building Operation Plan for assigned portfolio.

Work with the Financial Manager to prepare the final budget (both JLL and client) documentation/plans and administer the works to ensure budget compliance.

Manages supplier contracts and holds regular (minimum monthly) meetings with supplier representatives, ensuring that agreed operational (supplier KPI’s) and financial (cost vs Budget) performance is achieved for each contract.

Ensures contractual performance (both operational – client KPI’s, and financial – monthly and annual cost within the agreed Budget) of his/her assigned building is achieved.

Inspect facilities and equipment to determine extent of service and equipment required. Recommend, justify, develop and coordinate with the Client team, projects that enhance the value of the office buildings.

Arrange for maintenance, upkeep, or reconditioning of facilities as specified in the operating procedures, the management plan and/or management services agreement and of leased premises as dictated by lessee’s agreement.

In conjunction with the Procurement Specialist, competitively bid and prepare all service contracts to assure high quality and cost effective services. Assemble and analyse contract bids, submit recommendations and prepare the standard form contract agreement for the Account Manager for execution.

Act as primary contact for assigned site’s contractors and vendors.

Maintain role as primary contact for service requests generated by the client’s staff. Proactively meet with Client’s local Management on scheduled basis. Communicate regularly with the client’s Management and staff, providing necessary support and information on the status of all areas under his management.

Approve purchases of supplies and equipment for use at managed office buildings.

Contract for services as described within the operating budget, management plan and/or management services agreement.

Participate in group wide bid processes as appropriate.

Ensure that all defined services are completed in accordance with all operating procedures, statuary requirements, and within the Health and Safety guidelines.

Proactively involved in ensuring that services are reviewed and refinements made to enhance FM services across the assigned portfolio.

Develop close working relationships the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality service.

To develop a close working relationship with all of the vendors under his control to ensure that they fully understand The Client culture and are made to feel part of the team delivering a high quality service.

Make at daily tours of all of the assigned office buildings and grounds.

24 hours on call to resolve emergencies as fast as possible in a professional way.

Assist with Client move-in/move-out process to minimize disruption to day-to-day business.

Assure compliance with Best Practice documents with the assistance of the AD. Assure compliance with Jones Lang LaSalle policies, procedures and standard practices.

Know, understand and set an example relative to the policies within the Jones Lang LaSalle Personnel Handbook.

Coordinate response to more complicated Client service requests and assure follow-up.

Directly supervise employees reporting to the assigned buildings. Carry out supervisory responsibilities in accordance with the policies detailed within the Jones Lang LaSalle Personnel Handbook and applicable laws. Ensure training of staff to fulfil legal requirements, especially in the area of fire protection, technical safety and personal safety.

Sound like you? To apply you need to be:

Compliance with service provision as detailed in the contract

Financial compliance against Budget

Customer satisfaction survey rating: must achieve Account Targets

Work order closure within agreed timescales

Compliance with the Health and Safety responsibilities

Compliance with Best Practice documentation

Languages: Spanish native or bilingual, fluent in English.

Excellent organisational skills required

Strong interpersonal skills with training experience to guide multifunctional teams.

Excellent PC skills, proficient in Microsoft Word and Excel.

Interest in continuous improvement and development of new technologies

At least 2 years experience working as a Facilities Coordinator or Junior Manager

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you…

Apply today at

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