A winning, high-performance team of creative, smart, and hardworking people are looking for a b2b customer operation manager to join the team.The successful candidate will have proven experience in managing international operations within a fast-growing business.OBJECTIVES & KEY PERFORMANCE INDICATORSService improvement throughout the distribution channel:On time ordersLogistics cost-per-orderIncrease efficiencyReduce processing timesReduce number of exceptions with supplier invoicesReduce logistics costs (operations, overheads) by identifying improvements and fostering changeACTIVITIESCoordination of B2B sales order-related tasks, from order creation to fulfilment, primarily for the North America regionCoordination of Amazon-related tasks, from inventory management toCoordination of EDI flows (direct or indirect via 3PL)3PL management, primarily for the North America regionInventory management: monitor entire North America inbound process and keep systems alignedProduct data management: EAN/UPC code management and SAP master data alignmentCost and performance analyses of distribution processes and tasksRequirementsAn excellent track record for achieving high-efficiency levels in Operations (materials management, stock control, supply planning)Accuracy, an ability to cope well under pressure, prioritise workload and multitaskingExcellent knowledge of data analysis and forecasting methodsProficiency in inventory management softwareAn analytical mind with strong math skillsExcellent organizational and planning skillsOutstanding communication and interpersonal abilitiesEducated to at least degree levelExperience: Minimum of 5-10 yearsIndustries: FMCGLanguages: English plus a second European language shall be beneficialCompany DescriptionMINERVA Research Labs is an innovative company in the nutricosmetic sector, developing and marketing one of the fastest-growing, premium product ranges in the UK. MINERVA Research Labs products are uniquely designed to promote beauty health and aid the ageing process. Minerva develops products with the most advanced research, the finest ingredients and produced to the highest pharmaceutical standards and is committed to pioneering effective products that work with todays modern lifestyles.Facts about MINERVAAwarded twice by the SUNDAY TIMES as one of the top “100 fastest growing British Company – International Sales” (24th in the 2018 league and 26thin 2017), Minerva Research Labs Ltd are the manufacturers and marketers of the Gold Collagen brand, a leading beauty brand, presently sold in over 40+ countries worldwide.Lets face it, theres nothing quite like finding a place to work thats filled with passion, opportunities to grow and lots fabulously talented people. Here at MINERVA, weve got all of that and a whole lot more. Whatever your aspirations in life, however far you want to go, if you love what you do and are as committed as we are to being the very best you can be, then join us.If you share our values and sense of beauty, are full of personality and want to build your career along with one of the fastest-growing premium beauty brands in the world, join MINERVA today. Well help you to grow, develop and progress in an environment that really is second to none.Job Type: PermanentExperience:3PL: 5 years (Preferred)Inventory management: 5 years (Preferred)B2B fulfilment: 5 years (Preferred)Cost and performance analyses: 5 years (Preferred)Coordination of B2B sales: 5 years (Preferred)international teams, different time zones and currencies: 5 years (Required)SAP: 10 years (Required)
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