In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.
The power is in your hands to do great things. Its time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.
Want to be a part of our team?
The Client Manager has account responsibility and their key focus is around analysing the clients situation and business requirements through awareness, empathy and good questioning. They have the ability to influence clients to use Dimension Datas solutions through articulating value in the clients terms.
Working at NTT
Take ownership of clients
They take ownership of a range of accounts within the domestic, mid-market or international market segments, by passionately advocating the client requirement, whilst keeping sight of the need to increase revenue and improve margins for Dimension Data. Ideally, Client Managers are vertically structured and their portfolio of accounts are in one or adjacent verticals.
Develop account strategy
These employees use their engagement skills to establish their account strategy with key stakeholders (focus of power, focus of receptivity, focus of dissatisfaction) in the specific account. They build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for Dimension Data.
Ensure client satisfaction
They drive passionately for client satisfaction throughout the entire lifecycle of the clients buying process, by taking ownership for the commercial agreement for each client. They aim to realise revenue and margin targets and exploit opportunities, whilst displaying notable client service orientation.
Generate demand from clients
They are able to generate demand by assisting clients to identify current needs (turning clients implied needs into explicit needs), and then effectively articulate how Dimension Data can add value through our services and solutions. They leverage their relationship skills and knowledge of the client environment to assist and influence the client at every stage of the buying cycle, and to position Dimension Data favourably compared to competitors. They have the ability to influence and work closely with vendors, partners and internal employees such as Project Managers and Service Delivery Mangers to achieve the required results.
Develop and grow profitability
The Client Manager approaches the management of his/her account in a systematic way by identifying and defining the strategy they will use to develop and grow the account profitably.
They do a vulnerability analysis of Dimension Datas position in comparison to that of competitors and vendors, to ensure the clients requirement is at the heart of our proposed solution. They understand the competitive environment and can effectively pursue and select specific deals that will have a profitable result for Dimension Data, by displaying knowledge of how the clients opportunities aligns with Dimension Datas strengths, the urgency drivers for the client and the clients current relationship with Dimension Data.
Effective use of sales tools and methodologies
They use Dimension Datas sales tools (e.g. Salesforce.com) and methodology to effectively manage their accounts, opportunities, pipelines and forecast.
Client Managers develop and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability. They assess, surface and mitigate buyer centric risks that could prove detrimental to the buyers credibility or could derail an initiative altogether.
Ensure financial compliance
These individuals monitor and control financial governance and compliance throughout an area of specialisation in order to manage financial cost. Client Managers identify who in Dimension Data holds budget authority and actively pursue opportunities to obtain access to the budget. They aim to realise revenue and margin targets and to maximise sales opportunities through connecting client needs with Dimension Data offerings and solutions.
As corporate citizens, Client Managers can work effectively in teams and manage their assigned work processes. They contribute ideas to the improvement of internal processes and continuously improve their own competence levels by displaying a learning orientation.
Requirements: Education, Training and Experience
General Qualification in Sales (Degree / Advanced Diploma)
4 6 years work experience
At least 2 years work experience in a Sales environment
Personal Attributes and Skills Required
Skills and knowledge
Able to use Dimension Datas sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast
Good client relationship building and engagement skills
Strong creative and innovative skills
Able to work well in teams
Able to work independently
Display a learning orientation
Possible career next steps
Senior Client Manager
Senior Sales Specialist
What will make you a good fit for the role?
Standard career level descriptor for job level:
Seasoned and experienced professional
Has full understanding of specialisation area
Resolves wide range of issues in creative ways
Fully qualified, career level, career journey-orientated
Uses good judgement in selecting tools and methods to solve problems
Networks with senior internal and external people in own area of expertise
Receives little instruction on day-to-day work, receives general instructions on new assignments
Typically requires demonstrable related experience with a Bachelors or equivalent degree; or moderate level experience and a Masters or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
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