Customer Service & Administration Assistant
We are looking for a qualified Customer Service & Administration Assistant to join our ABLOY Critical Infrastructure team in Spain, within ASSA ABLOY Global Solutions. In this role, you will ensure a smooth flow of the order from its receipt and entry into the information system until the moment of its dispatch. Through customer-oriented communication, you will ensure the timely delivery of customer requirements to the purchasing or shipping department and thus help customers with the timely delivery of the order. This is a great opportunity to work in the dynamic global organisation! The ideal candidate is a proactive team player, a detail driven and flexible, can-do attitude person who has great problem-solving skills. The role requires customer-focused mindset and excellent communication skills. The position will be located in Madrid area, Spain.
What you will be doing
Telephone and email communication with the customers (switchboard)
Receiving, sorting incoming and outgoing mail
Processing of customer sales orders in the system
Operational solution of delivery complications – delivery delays, incomplete delivery, damaged goods
Handling accounts receivables
Maintaining an efficient and organized filing system
Wide variety of duties, including general administrative tasks and marketing support as needed
What we are looking for
At least Associate’s Degree or other similar in the field of Business, Administration or related
Previous experience in customer service and administration
Ability to multi-task in a fast-paced environment
Excellent verbal and written communication skills, both Spanish and English
Flexible and adaptable for new challenges and tasks
Familiar with and MS Office applications, i.e. Microsoft Outlook, Word and Excel
Experience working with ERP environment for sales processes (Microsoft AX2009, SAP)
Contact and application
For further information, please contact Daniel Pueyo, Managing Director, [email protected]
Please complete your online application no later than 16th February 2021.
The ASSA ABLOY Group is the global leader in access solutions. The Group operates worldwide with 48,500 employees and sales of 8,2 billion euros. The Group has leading positions in areas such as efficient door openings, trusted identities and entrance automation. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world.
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