In Packlink we want to be the fastest-growing global provider of shipping services and technology.
We are building the best shipping platform for private customers and businesses. Shipping is a complex business and small to medium businesses need a solution to the problems shipping brings into their day to day work. With our technology, SMBs can improve their shipping experience delivering a premium service to their customers
Our passion for getting shipping right led us to work in more than 10 countries supporting our customers and making their shipping operative simple and transparent.
What will be your goals?
Handle inbound phone calls
Support the sales team for queries related to customer service
Be a first point of contact to handle and resolve customer complaints.
Provide friendly and efficient service, manage complaints and resolve situations between customers and providers.
Respond professionally to inbound phone calls, chats and emails – Identify and escalate issues when necessary.
Compose thoughtful and accurate message responses.
Proactively and independently work to meet customer service KPIs
What we are looking for?
We are looking for a highly motivated, experienced Customer Service Agent who will serve as internal support for our Sales team and take inbound calls. The role is based in our headquarters in Madrid.
You need to enjoy working in a fast-paced, dynamic environment and be very solution driven. We’re looking for friendly, proactive, customer-oriented profiles, eager to make a difference, go the extra mile, while working in a very close-knit team environment. Your contribution to our service commitment right from the very start is key.
The skill and experiencie set
You are are native in German and English, Spanish is a plus.
Have a minimum of 2 years working in customer service, ideally within the logistics sector.
Are familiar with online customer service platforms, including online chat and ticketing systems.
Are not afraid of challenges, complaints and work well under pressure.
Have strong communication and interpersonal skills.
Are a people person, communicative, calm and persuasive.
Are team oriented, enthusiastic, self-motivated and quick learner.
You are flexible to organize the workload and varying shifts with your team.
What we offerCompensation plan
Salary Range: 18k-20k.Free language classes
We are English speakers! and we love to support you on it. Also Spanish too!Health and Wellness is not optional
We care about you: gym membership or private health insurance, 100% free.Enjoy your Birthday
Take your Birthday day off and celebrate it in the way you want it.Great work-life balance ?
Flexible working schedule and working from homeA young and upbeat work environment
Leave your suit behind; were a t-shirt and converse kind of place.A truly international team
10 languages, 15 nationalities working in the same place.
and many, many more surprises… Come join us!
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