Field Service Engineer

Información del trabajo

Descripción del trabajo

Find what drives you on a team with a 70+ year history of being recognized for discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our portfolio is broad, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. Our career opportunities are as diverse as our products and they are all focused on creating better lives and a better planet. At Pall, we believe that innovation is our legacy, our privilege, and our destiny. If that resonates with you, join us!

Our Engineering department is looking forward to welcoming a Field Service Engineer to strengthen their team in Madrid, Spain.

The Field Service Engineer position is responsible for the service, commissioning and support of Pall’s existing customer with particular FOCUS in the Pall Fluid Technology (Fuels & Chemicals) and general Asset Protection industrial systems. The engineer also supports sales growth, service growth and customer satisfaction. Field Service Engineers are responsible for repair, installation, maintenance and calibration of Pall Corporation equipment at customer sites.

You will be working remotely from home and on-site with our customers predominantly in Spain & Portugal but may be requested to travel within EMEA.

Ideally you will live in or around Madrid to cover the territory most effectively.

Key Responsibilities:

Customer Satisfaction

Customer Satisfaction in all aspects of the job. Increased efficiency, decreased downtime, regular Calibration and Preventive Maintenance, regular upgrades as deemed by Pall Corporation technical staff. A clear advocate for the customer (internal and external) and a steward for the company.

Call Set-up and Closure – FSE’s are responsible for accurately adding Service Calls into Pall’s Service Management System (SMS), scheduling visits and closing service calls at the time of completion. These actions drive accurate customer invoicing, relieve inventories of parts used and ultimately drives to our objective of accurate reporting for business management purposes.

Drives a sense of ownership and urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”.

Excellent follow-up skills to insure we exceed customer expectations and close all outstanding issues – takes charge of customer issues and services as the primary customer contact for issue resolution.

Understands customer perception and the associated business impacts, and is commercially capable of resolving customer issues in a rapid fashion

Managing Call Escalations – ability to identify, own and track any issues with an account, according to call escalation procedure, to reach resolution.

Responsible for training customer personnel in the operation/maintenance of Pall Systems

Financial Management & Growth

Excellent sales ability measured by the attainment of revenue goal by individual and their territory. This includes annual growth of Field Service Maintenance Agreements, monthly time and material billing and the support of sales initiatives through lead generation.

Achieve annual revenue target with expected year-over-year growth targets set at beginning of each calendar year.

Manage individual expenses with on time monthly submission of expense reports.

Completion of weekly scheduling reports and participation in all Team calls.

Able to effectively position Service offerings and agreements on both existing and new equipment

Continuous Improvement

Leads by example to develop a robust continuous improvement culture

Assumes accountability around daily management and monthly critical metrics

Proactively seeks out opportunities for improvement within the team and organization

Acts as a champion of Danaher Business System (DBS) and leverages internal and external DBS expertise to map improvement plans and drive sustainable improvements

Sales Support

Value Selling: demonstrate an understanding of our service offerings and convey that value to customer drive more business

Service Leads: ability to manage customer accounts and when accessing accounts, learn from customer where we can add more value by offering services (e.g. rental units, consumables, service on other equipment, etc.).

Equipment leads: leverage internal tools and partners to generate new equipment leads to support Sales growth

Partner with sales to support current sales initiatives to drive growth

Essential Education/Qualification:

Bachelors degree or other qualification/education in in a technical or engineering subject area or Military equivalent

2-3 years of prior field service experience in Fuels & Chemicals industries/markets

Experience maintaining electro-mechanical / electrical systems at customer sites – scientific research instruments, metrology, analytical measurement, medical devices or similar optical equipment would be an advantage

Experience in a Field service related role

Highly computer literate, especially in MS-Office (e.g. Excel, PowerPoint, and SAP a plus)

Strong deductive reasoning and problem-solving skills

Commercial experience, including direct selling of products or services

Electrical, hydraulic, pneumatic, mechanical troubleshooting, theory and application

Valid driver’s license and valid current passport required.

Willingness to travel (domestically and internationally) 50-80%

Competency Requirements:

Team attitude to work with and support FSE’s and service team members.

Inclination and ability to listen to stakeholders (e.g. Customers, Sales, Customer Service) and generate meaningful insights.

Successfully deliver results while quickly adapting to changing priorities and unforeseen challenges.

Sense of Urgency – must have the drive/motivation to take action. Must be able to prioritize daily activities and resolve requires immediate attention.

Strong Interpersonal and Communication skills – must be able to remain calm when dealing with difficult customers/peers and have strong communications skills both with internal associates and external customers.

Good documentation practices and basic knowledge/understanding of GMP.

Ability to adapt – must be flexible and understanding with change as it occurs regularly for a FSE throughout his/her day/week. Must be able to think quickly and respond positively to those changes.

Team orientated, positive attitude and motivator.

Strong interpersonal and communication skills

Ability to speak multiple languages is a strong preference

Interested? Join the PALL Team!

If you would like to explore this great opportunity further and find out more about our competitive salary package, please do not hesitate to contact us!

Pall Corporation is proud to be part of the Danaher global family of more than 20 operating companies, driving meaningful innovation in some of today’s most dynamic, growing industries. Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world-class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

Equal Opportunity Employer

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at:

Alerta JOB

¿Deseas recibir emails de trabajo?

Don`t copy text!