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Helpdesk Agent (English+German) Tenerife

  • Profesionales y Técnicos
  • Full time
  • 3 semanas -
  • Santa Cruz de Tenerife

Información del trabajo

Descripción del trabajo

Descripción:
Customer support agent (english + another language) Tenerife
We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in different sites, the most usual sites is Tenerife, Spain.
ResponsibilitiesInteract with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.Evaluate new services, processes and technologies introduced at the helpdesk.Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancementsWork with departmental staff to promote, develop, and maintain strong customer service values.Escalate unresolved issues to support leads, designated (Client) service group.
RequirementsMandatory languages (fluent): Main language + English (Valuable: Spanish)Basic PC SkillsGood communication skillsAvailability to work in shifts: 7×24 (40 hours per week – 5 days per week)Advanced experience in Organization Development: Service Orientation, Insight, Proactive CooperationBaic understanding of the principles, theories, and practices of group dynamics and/or team developmentBasic Business Development:, Results Focused, InitiativeCustomer-oriented
We offer:

. Permanent contract

. Development in an international environment and training

. Salary band: 13.300 € b/a

. Location: Tenerife (Spain) Now is online.
Requisitos:
Mandatory languages (fluent): Main language + English (Valuable: Spanish)Basic PC SkillsGood communication skillsAvailability to work in shifts: 7×24 (40 hours per week – 5 days per week)Advanced experience in Organization Development: Service Orientation, Insight, Proactive CooperationBaic understanding of the principles, theories, and practices of group dynamics and/or team developmentBasic Business Development:, Results Focused, InitiativeCustomer-oriented

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