International Customer Service (Spanish/ English/ German)

  • Profesionales y Técnicos
  • Full time
  • 1 mes -
  • Barcelona

Información del trabajo

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    Remuneración EUR 0 / Mes

Descripción del trabajo

[They, She, He]


At Heura we’re food activists, and our mission is to provide a solution that leaves animals out of the equation, while feeding millions of people in a sustainable way. Technology gives us the opportunity to build a food system that not only solves our current challenges but also responds to our values.

We are currently looking to expand our team by incorporating an International Customer Service Specialist who is responsible for satisfying the needs of our national and international clients.


Comprehensive management of our clients’ orders – Reception and integration in the ERP, management and planning of orders, monitoring, incident management, returns, etc
Management of the different communication channels with our clients, both by telephone and office automation (e-mail, EDI communications, etc.)
Communication with the Commercial department for aspects related to the service to our clients
Comprehensive management of orders for shipment of samples
Efficient management of documentary information regarding orders (delivery notes, invoices, return orders, etc.)
Track orders, deliveries, and attend to possible incidents
Comprehensive management of customer complaints: detection, resolution, dialogue and customer visibility
Monitoring of customer service indicators, analysis of deviations, and proposal of improvement actions
Propose process improvements / Participate in continuous improvement projects of the department


You are passionate about being the reference person for Heura customers, offering them the best possible experience and building loyalty.
You have at least 2 years of experience as an International Customer Service, ideally in mass consumption companies (FMCG).
You have experience in managing orders and their document flow.
Essential knowledge and experience in EDI messaging.
You stand out for your social and communication skills that allow you to successfully manage customer relationships and logistics services.
Bilingual or native level of Spanish and English. Intermediate level of German required. Proficiency in French is a plus!
You are a proactive and honest person with ease to generate trust environments.
You stand out for your ability to work agilely and under pressure, for your results orientation and the «make it happen» philosophy.
You are used to working in a team. • In addition, you are passionate about your profession and are willing to create and build (we are a startup!).


We are good, non-conformist rebels: we question the status quo and reject «that’s the way it’s always been done», therefore promoting constant change. We look for the greatest positive impact on the planet, and we know we have the power to create a new reality.

We are owners, so we take initiative and bring solutions to the table. We are humble learners and know that being under construction is fine. We help each other grow through feedback. We are always trying to improve, and we share what we learn with others through uncompromising transparency and vulnerability. We value other points of view because we know that a diversity of opinions makes us greater.

We think big and bold and are always looking for the “WOW” in everything we do, and we work to exceed everyone’s expectations (colleagues, customers, consumers, and society).

None of this would make sense if we didn’t enjoy the journey. We smile and celebrate every day because we are passionate about our work and our mission.


To make this world a better place is hard work, so we support our Dream Team with:

Limitless professional development at Europe’s fastest-growing company in its category
Culture of freedom, responsibility, and radical honesty
An entrepreneurial environment that encourages innovation
Unlimited holidays
Flexible working environment
Private Health Insurance
Cool perks such as fresh fruit and healthy snacks
Discounted gym memberships
Discounts on Heura’s products
Flexible retribution
Access to an online well-being and therapy platform
After-work gatherings every month and other cool company events


Diversity and inclusion are important to us, and we’re constantly working to improve these aspects. At Heura, we don’t just accept our differences, we fully support and celebrate them.

We’re committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, or gender identity or expression. We strive to be an equal opportunity workplace.

If you see yourself in this role and you think you can meet the key requirements, we would love for you to apply! 🙂 Or, do you know someone who would be a perfect fit? Let them know!

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