Post Number : 1CAUIS57PA
Grade : G-7
Parent Sector : UNESCO Institute for Statistics (UIS)
Duty Station: Canada
Job Family: Computer Sciences / Information Technologies
Type of contract : Project Appointment
Duration of contract : 1 year
Recruitment open to : Internal and external candidates
Application Deadline (Midnight Paris Time) : 15-FEB-2021 (EXTENDED)
UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism
Only candidates who are entitled to work in Canada may apply to this position.
Duration of contract: 1 year with possibility of extension subject to availability of funds and performance.
OVERVIEW OF THE FUNCTIONS OF THE POST
Under the overall authority of the Director of the UNESCO Institute for Statistics (UIS), and under the direct supervision of the Head of Section, I.T Services, the Network Systems Administrator provides support and guidance in the areas of information technology operations.
The incumbent shall assume the following tasks:
Architecture, research, and planning
Research current information technology and information technology trends.
Recognize improvement opportunities, make recommendations, and assist in modifying existing and designing new information technology services.
2. Service management
Review, analyze, and report on key service metrics such as availability, reliability, capacity, usage, and IT performance.
Monitor and report on key software asset metrics.
Monitor and report on adherence to policies and procedures. Proactively identify risks and recommend approaches to managing them.
Identify the need for, recommend, and assist in the drafting of related ICT procedures and policies.
3. S ervice operation and supervision
Implement changes to information technology services and service assets to achieve objectives established in service management and architecture, research, and planning major activities. These changes should be introduced with minimal disruption to the work environment. All changes must be validated for accuracy/effectiveness prior to being deployed to the entire Institute. Appropriate change management, staff training, and information management practices are to be followed.
Coordinate and supervise the work of the IT Help Desk (IT Support Technician), managing day to day operational requirements related to help-desk services and service assets, setting work schedules and ensuring that the necessary support and guidance is provided to assist all sectors in the execution of their activities.
Train one supervisee (GS staff), monitor their performance, and prepare staff performance evaluations.
Coordinate with Administration to ensure UIS staff movements are accompanied with ICT security access changes and ICT assets are properly accounted for and managed.
4. Procurement and asset management
Identify qualified suppliers of information technology services and assets and maintain a roster.
Coordinat with finance unit to ensure compliance to finance policies and procedures.
Participate in technical evaluation of bid responses.
Analyze responses, shortlist suppliers, and document financial paperwork with recommendation.
Ensure contract conditions are respected by cross-referencing received goods with order or service invoice with contract. Decommission old assets.
COMPETENCIES (Core / Managerial) Accountability (C) Communication (C) Innovation (C) Knowledge sharing and continuous improvement (C) Planning and organizing (C) Results focus (C) Teamwork (C) – For detailed information, please consult the UNESCO Competency Framework .
Completed secondary, technical or vocational education.
A minimum 10 years of relevant professional experience in networking, server management, back office technologies or related fields.
Skills and competencies
Excellent organizational and coordination skills.
Capacity for accuracy and attention to detail.
Ability to take initiatives and to provide quality and timely support and services.
Ability to work under pressure, follow up on issues promptly, and to work efficiently under pressure, flexibility to adjust work schedules and priorities.
Very good knowledge of a diverse range of information technologies in order to research, recommend, design, deploy, and support these technologies.
Very good knowledge of current industry trends and technology solutions in the broad range of ICT in use at the UIS in several areas as server hardware, audio-video, operating system software, desktop automation software,backup software and related fields.
Excellent knowledge of (written and oral) English or French and good knowledge of the other.
University degree in Computer Science, Computer Engineering, Computer Networking or other related academic fields.
Post-secondary education in the Informatics field, specifically related to systems administration, network administration, and end-user support.
Microsoft certifications in server management, desktop management, networking, and back office technologies.
Additional courses, certifications, or University degrees in the Informatics field.
Significant relevant experience as a substitute for formal training.
Relevant experience in supervisory.
Skills and Competencies
Ability to train, supervise and guide staff.
BENEFITS AND ENTITLEMENTS
UNESCOs salaries consist of a basic salary and other benefits which may include if applicable: 30 days annual leave, family allowance, medical insurance, pension plan etc.
For more information in benefits and entitlements, please consult ICSC website.
SELECTION AND RECRUITMENT PROCESS
Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the UNESCO careers website. No modifications can be made to the application submitted.
The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview.
UNESCO uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates.
Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided.
UNESCO applies a zero tolerance policy against all forms of harassment.
UNESCO is committed to achieve and sustain gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities, as well as nationals from non-and under-represented Member States (last update here) are equally encouraged to apply. All applications will be treated with the highest level of confidentiality. Worldwide mobility is required for staff members appointed to international posts.
UNESCO does not charge a fee at any stage of the recruitment process.
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