In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.
The power is in your hands to do great things. Its time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.
Want to be a part of our team?
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Survey Tip: This job provides customer support. If employee is primarily responsible for applications/systems engineering, match to the appropriate applications/systems engineering position in the Global Sales Survey.
Working at NTT
The NETWORKING and AUTOMATION ENGINEER will collaborate closely with the Technical Account Manager and will be responsible for executing the continuous improvement and evolutionary activities (projects).
Automation: analysis, validation and coordination with the client, generation and implementation of automation on the infrastructures under support, of the informative type (report / status, healthy checks), incidental or provision.
Support for projects and changes.
Service catalog management.
Technical recommendations: generate and model specific recommendations in coordination with the Technical Account Manager towards the client.
Support to generation of operations, processes and documentation.
In addition, the dedicated resource of the technical office, due to its direct knowledge of the client’s platforms and their qualifications, will provide extra support to the CGR at specific times (due to work peaks, rotation of a team member, vacation periods, etc. )
What do we expect from you?
Telecommunications / Computer Engineering Degree or academic training related with IT environment.
5 years of experience
Certifications that will be valued:
Cisco CCNA / CCNP
F5 Certified Administrator / Specialist
Palo Alto PCNSA / PCNSE
Red Hat RHCSA / RHCE / Ansible Automation
Linux CompTIA / LPIC
Knowledge of routing / switching, voip and security with different manufacturers such as Cisco, F5, Palo Alto or Aruba.
Virtualization knowledge (VMWare, NSX-T)
Knowledge of call handling tools such as Cisco CUCM.
Know the DevOps methodology and have knowledge of:
High knowledge of the Linux operating system
Version control systems: Git
Configuration management tools: Ansible / Puppet
CI / CD Tools: Drone / Jenkins
Python programming applied to networking:
Use of manufacturers’ SDKs and APIs (REST / JSON / XML)
Netmiko / Paramiko, Napalm
What will make you a good fit for the role?
Standard career level descriptor for job level:
Seasoned and experienced professional
Has full understanding of specialisation area
Resolves wide range of issues in creative ways
Fully qualified, career level, career journey-orientated
Uses good judgement in selecting tools and methods to solve problems
Networks with senior internal and external people in own area of expertise
Receives little instruction on day-to-day work, receives general instructions on new assignments
Typically requires demonstrable related experience with a Bachelors or equivalent degree; or moderate level experience and a Masters or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
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