This position requires you live in the Tri-state area or surrounding areas (New York, New Jersey, Connecticut) Are you a detail-oriented, technically minded individual with a passion for servicing clients? We are looking for a Regional Performance Manager to join our fast-paced, dynamic company at the heart of automotive digital solutions. Our Performance Managers are core of our client-centric business. They are on the front lines working with dealers every day to help them achieve the best return on investment of their partnership with CarNow.
An ideal candidate will embody a customer-first mindset and enjoy building and maintaining relationships. They will be highly skilled at breaking down complex ideas and processes for clients into actionable steps. The candidate will also enjoy chasing answers, diving deep into troubleshooting and working with their peers to share solutions and raise the bar for the entire team.
Perform product consultation and training of CarNows software solutions
Regular cadence of dealership-partner meetings within your designated territory
Be the trusted partner for the customer on use-case, best practices and process change recommendations
Drive retention and growth among our customers by networking and building relationships within your territory
Quantitatively and qualitatively measure customer engagement and provide feedback to key executives regarding product and service improvements
Present reports and analyses of dealership performance, relative to previous months and other dealerships
Work collaboratively and effectively with Sales and Client Success Team to onboard new clients and maintain long-term customer relationships
Provide tech support and real-time, creative solutions for customers
Maintain product knowledge to be an effective consultant/advisor
Must be a people person with a positive attitude and a strong work ethic
Organized, self-motivated, and productive while unsupervised
Technologically savvy and computer proficient
Establish and maintain customer confidence and provide exceptional customer service
Strong verbal and written communication skills
Demonstrate understanding of a customers key business drivers
Highly motivated, growth-oriented, with ability to multi-task
Microsoft Office experience
Regional travel required
Prior customer service experience
General understanding of the Automotive Industry
Become a part of a fast-growing company in a rapidly changing industry. This is a base salary position. Enjoy a variety of benefits including flexible PTO, health insurance, bonus and referral compensation, as well as opportunities for growth. To learn more about our company, you may visit our web site at www.carnow.com.
**To learn more about our company, you may visit our web site at carnow.com. Please note that due to the extremely high volume of responses, we will only respond to those candidates whose backgrounds and experience most closely match our needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
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