We are seeking a UX Writer and Content Strategist to join our Digital Delivery Center. You will be part of the Marketing & Design Studio, a global team responsible for creating new experiences for our Customers and internal stakeholders with our digital products. You will also be part of the team responsible for building new digital capabilities and ensuring that that Zurich transforms into a customer-centric organization.
In this role, you will be responsible for driving the communications plan, editorial strategy and oversee all content on Zurichs global digital transformation platform known as Suite of Services. You will work with many internal teams and external agencies to produce various content such as knowledge articles, blogs, infographics, case studies, training materials, webinars, etc.
As a UX Writer and Content Strategist your main responsibilities will involve
Define content strategy and storylines for various sites related to Digital Solutions (a combination of knowledge management, re-usable digital assets, catalogue of digital services and a technology platform)
Lead content audits to identify opportunities and drive consistency across Zurich platforms
Oversee end-to-end the content strategy and editorial line.
Write articles, blog posts, newsletters and social media posts when required
Develop a flexible content strategy that supports the program goals.
Manage and deliver content for various websites, as part of the definition of Customers Experiences with our Zurich sites, and ensure key messages are part of the overall designs.
Define, prioritize, coordinate and execute content management plans.
Create compelling editorial content for Zurich internal digital magazine, webinars, internal social media channels and blogs
Convert internal (sometimes technical) documents and presentation into captivating articles for targeted audiences (e.g. Marketing, CX, IT, Operations, etc)
Oversee work of external copywriters and content agencies e.g. proof reading and adjusting the content to match our style
Coordinate with design teams and external agencies to create visual and interactive media (e.g. infographics, videos, etc)
Work with senior leadership to create unique stories and content (e.g. for their own personal blogs)
Keep projects and communication plans on schedule without compromising quality.
Complete high-quality work in a fast-paced, dynamic work environment
Deepen the understanding of the intersection of UX writing and design
Your Skills and Experience
As a UX Writer and Content Strategist your skills and qualifications will ideally include:
Communications degree with strong writing and verbal skills in English
Minimum 5 years of experience as Digital Content Manager, UX Writer or similar role.
Previous experience as content editor and strategist
Writing for tech or digital marketing journals, blogs or magazines is a big advantage
Ability to grasp complex technical and digital concepts (e.g. Cloud, DevOps, IT Architecture, etc)
Experience using writing style guides (e.g. Economist guide is preferred)
Project management / stakeholder management
Ability to manage ambiguity and cope with uncertainty
Knowledge of insurance industry / insurtechs is a plus
Results & detail oriented
Good research and analysis skills
Agile and project management experience
Ability to balance logic and creative flair; autonomy and collaboration
Proficient in English (Native level preferred)
German and Spanish are a plus
Basic Knowledge on CMS is a plus (WordPress, Sitecore, etc.)
Primary work location is Barcelona. This position requires light traveling. You can apply by clicking on the button Apply online
Who we are
Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. Youd give them confidence and reassurance by protecting what they love most. Its a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.
So be challenged. Be inspired. Help us make a difference.
At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.
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